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Refund & Cancellation Policy

What happens if you cancel, when we refund, and how long it takes.

Effective: 3 September 2026 · FNA Technology LLP

This policy applies to all Uttrix subscriptions bought through uttrix.com and operated by FNA Technology LLP. There is no free trial — every plan is paid from day one, so the refund window below is how you change your mind.

Section 1

Cancelling your subscription

You can cancel at any time, in two ways:

1In the dashboard, under Settings → Billing → Cancel subscription.
2By emailing contact@fnatechnology.com from your registered email address.

Cancellation stops the next recurring charge. Your subscription stays active until the end of the period you have already paid for, and we do not pro-rate a partly used month unless the refund terms below apply.

Section 2

When we refund

Within 7 days of your first payment
Full refund, no questions asked.
Duplicate or double charge
Refunded in full as soon as we confirm it.
A billing error on our side
Refunded in full.
Sustained outage we caused
Pro-rata refund or account credit for the affected days, at your choice.
Cancelling mid-month, after the first 7 days
No refund for the remaining days. Access continues to the end of the paid period.
Third-party pass-through charges
Carrier, WhatsApp Business Platform and excess usage charges already incurred are not refundable — they are consumed at the time of use.
Section 3

How to request a refund

Email contact@fnatechnology.com with your registered email address, the payment date and the amount. We acknowledge within 1 business day and decide within 3 business days.

Approved refunds go back to the original payment method through Razorpay, in the currency you were charged. Once we initiate it, the money typically reaches you in 5 to 7 business days; international card refunds can take longer depending on your bank or card issuer. We do not refund to a different account.

Any difference caused by your bank's exchange rate or a foreign-transaction fee between the original charge and the refund is set by your bank, not by us.

Section 4

Failed payments

If a recurring payment fails, we retry it and email you. If it is still unpaid after 7 days, we suspend the service. Your data is kept for 30 days from suspension so you can settle up and resume; after that it may be deleted.

Questions

FNA Technology LLP
Floor 10, C/125, Ganjawala Apartment
Mandpeshwar Road, near Chamunda Circle
Borivali West, Mumbai - 400092
Maharashtra, India
Email: contact@fnatechnology.com
Phone: +91 8879510299